Are you not satisfied with our service which you purchased? You can request a refund here, in this page.
Please fill the required fields and then post it.
Note: Please note that, we will refund completely only purchases which has been done in less than 7-days. All other refund requests (if the purchase was made more than 7 days before the refund request) will be returned partially according to used period of the subscription. Our support team will contact users in all refund cases.
Note: Refund usually takes 5~7 work days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will refund any users immediately after seeing the request and checking user information.
Please find below points to understand our refund policy
We will not be able to make any refunds (or make partial refund) if:
Customer didn’t satisfied/like the Channel line-up or performance. We suggest every customer to go for Trial before buying Subscriptions.
Customer is unable to set-up their own box at their end. We will provide our support to setup their boxes, however, because we do not know about the circumstances with the box, our support is limited to pre-defined steps for configurations.
If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesn’t work due to various reasons.
However, most of the times, these issues are temporary and caused by below reasons:
Customer internet fluctuations
Issue with the box
Your ISP Has issue.
Customer change his/her mind and wanted to withdraw/switch between servers. Customer can still subscribe to other servers by purchasing new subscription.
In case user/customer not able to setup IPTV service on any of the devices within 2 days of activation, we will refund 75% of their subscription purchase price.
Please see below points to understand more around % of refunds:
NO REFUND ACCEPTED FOR A MONTH SUBSCRIPTION
Within 1 days = 100% Refunds
Within 2 days = 75% Refunds
Within 5 days = 50% Refunds
Within 7 Days = 25% Refunds
After 7 Days = No Refunds
There will be no refund at all on sale or promotion price.