Orders & Refund

Ordering Procedures

Choose your package and click “Buy Now” After the payment is done, you will receive your account in less than an hour in your E-mail Address!

How to order IPTV subscription ?

To Order IPTV Subscriptions, it simple please add Product /subscription that fits you to cart then click view cart and Fill The Billing then Click Processed to Checkout and Pay
, As our team verify your order, will send you subscription  as soon as possible.
1.click on menu (order now)
2.choice product or subscription that fits you ,click add to cart 
3. after click on add product will be see view cart click on button.
4.after click on view cart will see your order details check it if it correct and this is what you need and click Proceed to checkout.
 
5.fill BILLING DETAILS and login to your account ,if you not customer can click on create account ,
then click on make payment.
6. after click make payment will be forwarding to payment processing click on button visa/mastercard

After I purchase a subscription whats next?

As soon you place an order automatically you receive an email containing the instructions of how to set up your package, most of the time within few minutes you have all the info you need, however please allow us up to 5-15 min, sometimes we get overloaded with server support, customers and orders

How to check your order status?

After place the order you can check your order status through your account

Transactions Failed :/?

Please ensure that the billing address on your order matches that of your credit card’s billing address. The postal code and address should all match. If using pre-paid credit cards, you may have to add billing address information before checking out. This can be done online or contacting a support agent.

 

transactions failed Because the transaction was blocked by the Payment Server because it did not pass all risk checks.

This occurs when 3D authentication is not enabled on the card.3D-Secure is an added security layer provided by MasterCard (SecureCode) and VISA (Verified by VISA) that provides an extra layer of protection on online card payments.This became necessary since credit card credentials can be stolen and used for a card-not-present transaction. Having an additional level of protection entails some form of SecureCode for each card, which must be provided before a transaction can be successfully completed.

Payment is declined or failed

If your payment is declined or failed, you can change other credit card to pay again.

Your second payment is declined/failed again, please check it is not due to the following situations:

Using VPN

Please do not use VPN when you pay for an order.

 

Card security code failed

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

 

Insufficient fund

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment.

 

Exceed limit

Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

 

The 3-D security code failed

Please make sure that:

  1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.
  2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.

 

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.

 

Verification failed

If your order has been closed for security reason, your payment will not be deducted . However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.

Can I get refund ?

Are you not satisfied with our service which you purchased? You can request a refund here, in this page.