Order Can’t Be Completed?

Order Can’t Be Completed?

You’ll see an error message if we can’t process payment for your Kindle content order. To complete your purchase, you’ll need to verify or  contact your Bank Provider to enable 3D Secure

The Reason for failed payment

-No funds available

-Card security code failed

.

 

What is 3D Secure payment?

3D Secure is a payment processing security feature that requires customers to enter a password tied to their credit card when making a purchase. Customers who do not have 3D Secure set up will be prompted to do so. This security feature reduces the chance of fraudulent activity on both the card and for your store.

While this feature does add extra security, it also adds extra friction at checkout. For this reason, you may see a potential decrease in conversions.

why we’ve added an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.

After you enter your credit card details in our online store, a new window will appear, requesting your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase.

If you haven’t yet registered with Verified by Visa or MasterCard SecureCode, you’ll need to activate this feature first. You can do this during the payment process, or activate it in advance through the Visa or MasterCard website.

After you register, you can use the security code for all your online transactions. More and more online stores are making this extra security code compulsory.

Verified by Visa:

MasterCard SecureCode:

 

Verified by Visa logoMasterCard SecureCode logo

3D Secure is a payment processing security feature that requires customers to enter a password tied to their credit card when making a purchase. Customers who do not have 3D Secure set up will be prompted to do so. This security feature reduces the chance of fraudulent activity on both the card and for your store.

While this feature does add extra security, it also adds extra friction at checkout. For this reason, you may see a potential decrease in conversions.

What 3D Secure Looks Like for Customers

 

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment.

Exceed limit

Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

The 3-D security code failed

Please make sure that:

  1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.
  2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.

Verification failed

If your order has been closed for security reason, your payment will not be deducted . However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.

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